PRIVACY POLICY

We have adopted this Privacy Policy, which determines how we are processing the information collected by Hedge Microfinance Bank Ltd, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Hedge Microfinance Bank Ltd website. We take care of your personal data and undertake to guarantee its confidentiality and security.

We care about your privacy

Your privacy is important to us at Hedge Microfinance Bank Ltd. We respect your privacy regarding any information we may collect from you either directly in the course opening an account, carrying out a transaction with us or across our website.

This Online Privacy Policy explains what information we collect, how we collect, share, use, and protect your personal information when you visit or use this site and other services offered by Hedge Microfinance Bank Ltd. As a customer of Hedge Microfinance Bank Ltd, be assured that we will always keep protecting your information.

Every customer of Hedge Microfinance Bank Ltd has the opportunity to make choices about how his/her personal and business information may be shared, and we encourage you to make choices that enable us to provide you with quality products and services that help you meet your personal and business financial needs.

THE PERSONAL INFORMATION WE COLLECT

Hedge Microfinance Bank Ltd will only collect your information in line with relevant regulations and laws.

When you visit the Hedge Microfinance Bank Ltd, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

SECURITY OF PERSONAL INFORMATION

Safeguarding your personal information is our main concern. We maintain physical, electronic and procedural safeguards that comply with applicable to the laws of Federal Republic of Nigeria to secure your information from unauthorized access and use, accidental or unlawful alteration and destruction, and other unlawful or unauthorized forms of processing. We engage in the continuous training of our employees in the proper management of personal information. When we use other companies to provide services, we require them to protect the confidentiality of personal information they receive.

At Hedge Microfinance Bank Ltd, we take data privacy very seriously and we provide our customers with all necessary data security to protect such personal information from unauthorized access. We require any third parties who carry out any work on our behalf to comply with appropriate compliance standards to protect your information. We are pleased to announce that we comply with global best practices.

SECURITY OF CHILDREN'S INFORMATION

At Hedge Microfinance Bank Ltd, we take the privacy and security of children’s information very seriously. Our SKYFA Account and any other children and teens-related financial products are specifically designed to promote financial inclusion for minors while ensuring strict data protection standards in line with regulatory requirements.

We do not knowingly collect, use, or store personal information from children under the age of 13 without obtaining verifiable consent from a parent or legal guardian. All child account openings and related transactions must therefore be initiated and authorized by the parent or guardian.

Parents and guardians retain full control and rights over the information associated with their child’s account. This includes the right to:

o Access and review their child’s personal data collected by Hedge Microfinance Bank Ltd.

o Request correction or updates to such data where necessary; and

o Request deletion of the child’s data, subject to applicable legal and regulatory requirements.

We encourage parents and guardians to actively monitor and guide their children’s use of our products and digital platforms to ensure a safe and responsible banking experience.

HOW WE COLLECT INFORMATION

As a Bank, we may collect information from a range of sources and it may relate to any of our products or services we currently provide or may have provided in the past. We collect your personal and business information when:

• you open an account or perform transactions such as make deposits or withdrawals from your account, payment history and transactions records.

• you apply for a loan or use your debit card.

• you seek advice about your investments.

• you seek information from our customer service provider, information concerning complaints and disputes.

• we seek information about your credit history from credit bureaus.

• you provide account information such as your personal details e.g. name, gender, date and place of birth; contact information such as address, email address, and mobile numbers, provide your employment information.

• you provide information concerning your identity e.g. photo ID, passport information, National ID card and nationality.

• you use your login credentials for online banking and mobile banking apps

• we conduct necessary investigations i.e., due diligence checks, and AML/CFT checks and obtain information that we need to support our regulatory obligations, e.g. information about transaction details, detection of any suspicious and unusual activities.

Note that we may collect information about your computer (or mobile device), including where available your IP address, operating system and browser type, for system administration or for our own commercial purposes. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual

HOW WE USE YOUR INFORMATION

• Hedge Microfinance Bank Ltd will only use your information when you have provided your consent or when the Bank is required by the law to do so.

• We use the information we collect to provide customers with excellent products and services, to manage our business and to offer an enriched and enhanced customer experience.

• We make appropriate use of your data to manage transactions, respond to your requests, and to provide you with more relevant products and services.

• We use your information to deliver our products and services, carry out your instructions, and provide Online Banking, mobile banking and other online product and services.

• We use this information to detect and prevent financial crimes including fraud, financing for terrorism and money laundering, this is to ensure security and business continuity.

• We will use your information to meet our compliance obligations, to comply with laws and regulations and to share with regulators when absolutely necessary.

• We may also use personal information we have about you such as your email address to deliver advertising to you directly or on our websites, provide updates on special deals and offers that might interest you (unless you tell us otherwise).

• We may send you general announcements or important news about your account, request your feedback and we believe you should be able to select what kinds of information you receive from us via email.

• We may need to record conversations you have with us including phone calls, face-to-face meetings, letters, emails and any other kinds of communication. These recordings may be used to check your instructions to us and improve on our product and service delivery.

WHO WE SHARE YOUR INFORMATION WITH

The Bank, in efforts to provide you with excellent products and services may need to outsource its product delivery, this will be done in line with relevant regulations and law. We may share your information in order to provide you with products or services you’ve requested.

We may also share your information where we have a public or legal duty to do so, when we need it to conclude regulatory reporting and when we have requested and received your permission to share it.

WHY DO WE PROCESS YOUR DATA?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@hedgemfb.com

YOUR RIGHTS

The right to be informed

To emphasize the need for transparency over the usage of personal data, we ensure fair processing of information typically through this privacy policy.

The rights to access

Individuals have the right to access information the Bank holds, access their personal data and other supplementary information and obtain information about how we process it

The right to restrict processing

Individuals have a right to ‘block’ or withdraw their consent to our processing of your information, which you can do at any time. When processing is restricted, we are permitted to store the personal data, but not further process it.

The right to rectification

Individuals are entitled to have personal data rectified if it is inaccurate or incomplete. If this personal data in question has been disclosed to third parties, they must be informed of the rectification where possible. The Bank must also inform the individuals about the third parties to whom the data has been disclosed where appropriate

The right to erasure

Individuals have the right to request the deletion or removal of personal data where there is no compelling legal or regulatory requirement for its continued processing. The Bank will make sure that this right is protected.

The right to data portability

We will ensure that personal data is moved, copied or transferred easily from one IT environment to another in a safe and secure way, without hindrance to usability.

The right to object

Individuals have the right to object to our processing of their information in some circumstances.

If you would like to exercise this right, please contact us through the contact information below.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

INFORMATION SECURITY

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

LEGAL DISCLOSURE

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

YOUR RESPONSIBILITY

You are responsible for making sure the information provided to the Bank is accurate and should inform the Bank on any changes as it occurs, this will enable us to update your information with us.

NOTICE UPDATE

This Privacy Notice may be updated from time to time and the most recent version can be found on our website at www.hedgemfb.com

CONTACT INFORMATION

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your personal information, or if you would like further information on anything included in this Privacy Policy, contact us at No. 1 Serenity Road, off Karshi-Apo bypass way, Karshi, Karu LGA, Nasarawa State, Nigeria or via our email info@hedgemfb.com